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inputImportThreadInput

Fields

customerIdentifier
CustomerIdentifierInput!
required

The identifier of the customer being either the existing customer ID, the customer's email address or an external ID.

title
String!
required

The title of the thread.

externalId
ID!
required

An external ID for this thread. Duplicate imports with the same externalId are skipped.

externalUrl
String

An optional external URL for this thread.

description
String

An optional description for this thread.

priority
Int!
required

The priority of the thread. Valid values are 0, 1, 2, 3, from most to least urgent.

status
ThreadStatus!
required

The status of the thread.

statusDetail
ImportThreadStatusDetailInput!
required

The status detail for the thread. Must correspond to the provided status.

labelTypeIds
[ID!]

An array of label type IDs to attach to the thread.

assignedTo
ImportThreadAssignedToInput

User this thread should be assigned to.

tenantId
ID

The ID of the tenant for this thread.

createdAt
String!
required

The original creation timestamp of this thread in the source system.