Query
query EscalationPath($id: ID!) {
escalationPath(id: $id) {
id
name
steps {
__typename
... on EscalationPathStepUser {
id
user {
__typename
}
}
}
description
createdAt {
unixTimestamp
iso8601
}
createdBy {
__typename
... on UserActor {
userId
user {
__typename
}
}
}
}
}Variables
{
"id": "id"
}Response
{
"data": {
"escalationPath": {
"id": "id",
"name": "string",
"steps": [
{
"__typename": "EscalationPathStepUser",
"id": "id",
"user": {
"__typename": "User"
}
}
],
"description": "string",
"createdAt": {
"unixTimestamp": "string",
"iso8601": "string"
},
"createdBy": {
"__typename": "UserActor",
"userId": "id",
"user": {
"__typename": "User"
}
}
}
}
}Queries
escalationPath
Fetches a single escalation path by its ID. Returns null if no escalation path with the given ID exists. Requires the escalationPath:read permission.
QUERY
escalationPath(id: ID!): EscalationPathArguments
id
ID!
required
Returns
id
ID!
name
String!
steps
The ordered sequence of escalation steps. When a thread is escalated, it advances to the next step in this list.
description
String
An optional human-readable description of the escalation path's purpose.
createdAt
createdBy
updatedAt
updatedBy
Query
query EscalationPath($id: ID!) {
escalationPath(id: $id) {
id
name
steps {
__typename
... on EscalationPathStepUser {
id
user {
__typename
}
}
}
description
createdAt {
unixTimestamp
iso8601
}
createdBy {
__typename
... on UserActor {
userId
user {
__typename
}
}
}
}
}Variables
{
"id": "id"
}Response
{
"data": {
"escalationPath": {
"id": "id",
"name": "string",
"steps": [
{
"__typename": "EscalationPathStepUser",
"id": "id",
"user": {
"__typename": "User"
}
}
],
"description": "string",
"createdAt": {
"unixTimestamp": "string",
"iso8601": "string"
},
"createdBy": {
"__typename": "UserActor",
"userId": "id",
"user": {
"__typename": "User"
}
}
}
}
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