> ## Documentation Index
> Fetch the complete documentation index at: https://plain-docs-orca-916-agent-docs-restructure.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Discussions

> Discussions are side-conversations about a thread, held in Slack or over email, away from the customer.

A **discussion** is a side-conversation about a thread, held in a Slack thread or an email chain where users pull in expertise from elsewhere in the company. Discussions show up in the thread timeline so context isn't lost.

<Snippet file="graphql/sdk-note.mdx" />

Discussions are mostly created from within the Plain app, but the API is useful if you want to programmatically loop a specific Slack channel into certain types of threads (for example, automatically open a Slack discussion in `#billing-support` for every thread tagged `Billing`).