> ## Documentation Index
> Fetch the complete documentation index at: https://plain-docs-orca-916-agent-docs-restructure.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# createEscalationPath

> Creates a new escalation path with the given name, optional description, and an ordered list of steps (up to 20).
Each step routes the thread to either a specific user or the owners of a label type. Steps must not contain duplicates.
Requires the `escalationPath:create` permission and the escalation paths feature entitlement.